1. Who we are
Liverpool Varicose Veins Clinic is a private medical clinic operated by Varicose Veins Limited, registered in England and Wales. Our registered address is 75 Rodney Street, Liverpool, L1 9EX.
We are registered with the Information Commissioner’s Office (ICO) as a data controller. Our ICO registration number is [ICO NUMBER – confirm with client].
2. What personal data we collect
- Contact information you provide: name, email address, phone number, and any message you send via our contact form
- Appointment and clinical information: details related to your consultation, diagnosis, and treatment
- Website usage data: via Google Analytics 4 (anonymised IP addresses, pages visited, time on site)
- Cookie data: see the Cookies section below
3. How we use your data
- To respond to enquiries and arrange consultations
- To provide clinical care and maintain accurate medical records
- To send appointment reminders and follow-up communications (where you have consented)
- To improve our website and understand how patients find and use it
4. How long we keep your data
Clinical records are retained for a minimum of 8 years after the last contact, in line with NHS and private healthcare regulations. Contact and enquiry data that does not lead to a consultation is deleted after 24 months.
5. Your rights
Under the UK GDPR, you have the right to access, correct, or delete your personal data, and to withdraw consent at any time. To exercise any of these rights, please contact appointments@liverpoolvaricoseveins.co.uk.
6. Cookie policy
Our website uses cookies to improve your experience and to help us understand how patients use the site. You can manage your cookie preferences at any time using the cookie settings link in the footer.
- Essential cookies: Required for the website to function. Cannot be disabled.
- Analytics cookies: Google Analytics 4 – used to understand site traffic. Anonymised. Can be disabled.
- Third-party cookies: Doctify review widget · Chrysalis Finance calculator. Subject to their own privacy policies.